Self-Service: Login to make a request or submit an incident to IS&T 24 hours a day and track the status any time.
Having trouble logging in? Manage reset your password without calling the Help Desk.
Option 1: Student/Alumni technical support
Option 2: Employee technical support
Option 3: Current Hours
Option 4: Just in time Zoom & HyFlex support (LIVE Synchronous sessions)
Option 5: Reset your password or unlock your account (instructions)
Option 6: Duo Support
Spring 2021 Hours of Operation
|Monday - Thursday||
|Saturday - Sunday||Support Hours
Information Services & Technology delivers and supports university-wide connectivity to the wired and wireless networks (RamNet), access to a variety of virtualized software applications from personally owned devices (RamCloud), printing from personally owned devices to university multi-function printers (RamPrint), and maintains over 3,000 Tech Fee funded computer devices for student use across teaching and learning spaces, computing labs, laptop carts, and various course-specific equipment for short-term loan.
The IS&T Help Desk/ResNet is the central point of contact for all technology-related hardware, software, and system support such as Office 365, myWCU and D2L at West Chester University, with offices in Anderson Hall 119 and Brandywine Hall 003 (both physical locations are closed at this time). The Help Desk provides first level customer support for students and employees in locations such as administrative offices, classrooms, residence halls, remote sites & satellite campuses.
For self-service options and to learn more about specific services provided by Information Services & Technology, please browse the Service Catalog or dial 610-436-3350 to speak with an analyst. Please note that the Help Desk & ResNet are closed for New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, day after Thanksgiving, Christmas Day.
- Submit a Request (Something is Broken or I need something new)
- Account not working or no account to submit a request in ServiceNow?
- Available Computer Labs
- Available Software for FREE Download
- Connecting to RamNet
- Recommended Student Computer Configuration
- Mobile Device Email Configuration
- Student Employment Application
- Download the WCU Mobile App: iPhone | Android