The Teaching & Learning Center

Proctorio runs within D2L, so you will not need to create an account or log in separately.

When you begin your exam, Proctorio will run system checks to make sure your device is ready. You may also be asked to show a photo ID, such as a driver’s license, student ID, or passport. Your instructor may use Proctorio to record your video, screen, and online activity during the exam. Don’t worry–you’ll always know what’s being recorded. Only your instructor or approved school staff can view the recordings.

Proctorio does not decide whether you cheated—it simply provides data for your instructor or other approved staff to review. Once your exam is finished, you can either keep the extension installed or remove it until your next proctored exam.

Check out these resources for more information about what to expect and how to prepare for your exam:

• Navigating Digital Learning: Proctorio
• How to Get Started with Proctorio
• Proctorio Frequently Asked Questions

Proctorio takes data security and privacy seriously. It uses Zero-Knowledge End-to-End Encryption, which means that only authorized staff at WCU—not Proctorio or anyone else—can access your exam data and recordings. Think of it like a locked box where only your instructor has the key. Even though Proctorio helps collect the data, it can’t see or unlock anything itself.

The Proctorio extension is only active while you’re taking a Proctorio-enabled exam, and you can remove or disable it when it’s not needed. Visit Proctorio’s Data Security webpage to learn more about their data security practices.

Proctorio complies with global and national regulations, including The Family Educational Rights and Privacy Act (FERPA) and The Children's Online Privacy Protection Act (COPPA). Proctorio does not collect personally identifiable information (PII) beyond what is provided by WCU or volunteered by yourself. Proctorio will never share or sell your data with other organizations or businesses; again, only WCU has access to your data. Visit Proctorio's Privacy Policy webpage to learn more.

Proctorio utilizes Microsoft Azure data centers to ensure that all exam recordings are stored in U.S.-based data centers located near our institution.

Proctorio ensures its AI systems are fair, transparent and secure with clear user guidance and feedback mechanisms. Users or anyone affected by the AI models or algorithms can submit their concerns at privacy@proctorio.com. 

Proctorio will automatically honor any accommodations that can be set up by your professor in D2L (e.g. additional time).

If you have a disability that requires accommodations under the Americans with Disabilities Act (ADA), please contact the Office of Educational Accessibility (OEA) to request a Letter of Accommodation (LoA). There is no deadline for disclosing to OEA or for requesting to use approved accommodations in a given course. However, accommodations can only be applied to future assignments or exams; that is, they can’t be applied retroactively. Once you receive your LoA from the OEA, be sure to share it and discuss with your professor as soon as possible.

• Proctorio Module in Navigating Digital Learning: Students are encouraged to complete this Proctorio training module (available in the Navigating Digital Learning D2L Site) for an overview of Proctorio and what to expect on exam day.
• How to Get Started with Proctorio: This resource from Proctorio's website will walk you through setting up your computer to use Proctorio for the first time.
• Proctorio Quick Start Guide for Test Takers:* This guide from Proctorio's Support Center provides a more in-depth overview of setting up your device to prepare for a proctored exam.
• Proctorio Frequently Asked Questions: This resource from Proctorio's website provides answers to frequently asked questions.
• Proctorio Support Center:* Here, you can review FAQs, user guides, and troubleshooting documentation.
• Password Troubleshooting Steps:* If you are being prompted for an exam password, follow the steps outlined in this troubleshooting guide.
• Proctorio Privacy Policy: Visit this page of Proctorio's website to learn more about their privacy policy.
• Proctorio Data Security: Visit this page of Proctorio's website to learn more about their data security practices.

(*) You must have the Proctorio extension installed and be actively logged into a course or exam that uses Proctorio to access this link.