Spring 2025 Newsletter
- Key Reminders and Best Practices
- 30th Annual RECAP Conference
- Classroom Technology Updates
- Moonshot for Equity Initiative: Technology Access
- Improving WCU's Information Security Posture
- Training & Professional Development
- Mobile Apps to Stay Connected
Key Reminders and Best Practices
Here are some IS&T tips for returning to campus including additional resources for instructional technologies, classroom technologies, computer labs, software, and hardware to help your semester get off to a great start.
- Review the Spring 2025 Back to Campus Checklist
- Activate your course site(s) in D2L & note course availability dates
- Update your RamCast (Mersive Solstice) client
- Zoom updates its minimum version every 3 months; the next is on 2/3/25
- Visit the Classroom Technology Directory to verify equipment in your classroom
- Learn how to connect your laptop to a classroom display with HDMI
- Catch up on all the new and improved tools and features of D2L, Zoom and Panopto
- Consider Bookings for scheduling office hours
- Learn more about tools for digital accessibility
30th Annual RECAP Conference
The Call for Proposals is now open for the 30th Annual RECAP Conference being held in the Science and Engineering Center Commons (SECC) on Thursday, May 15, 2025!
The RECAP 2025 Conference marks a significant milestone—30 years of advancing education through technology. This year’s theme, Innovation in Action: Facing the Future – Together invites educators, technologists, and support teams to collaborate in navigating the challenges and opportunities ahead.
Join us in our mission to foster exploration, spark dialogue, and shape the future of higher education – together. For more information or to submit a proposal, visit https://wcupa.edu/RECAP
Classroom Technology Updates
The IS&T multimedia team continues with its initiative to remove handheld remotes for web-conferencing cameras in classrooms while transitioning to integrating these controls at the classroom touch panel instead for a more user-friendly experience. This phased, long-term plan continues to support hybrid instruction when students attend class remotely. End-users can now control the classroom web-conferencing camera equipment directly from the touch panel in the following buildings: 25UNA, Anderson, BPMC, Brandywine Hall, Mitchell, Recitation, Swope, and SECC and will look similar to this:
Classroom audio-visual support is available by scanning the QR code posted at each instructor station which will directly connect you to a live multimedia technician. Users can also dial 610-436-3350 and press the #4 option for classroom support or submit a ServiceNow request.
Moonshot for Equity Initiative: Technology Access
Laptop Programs:
IS&T offers a variety of lending options for students as part of the Moonshot for Equity initiative with the goal of providing equitable access to technology resources for students demonstrating need for the equipment. Students can explore available programs, computer labs, and retail equipment educational discounts on the Student Computing Resources website.
Additionally, the Provost’s Office, Deans and IS&T have allocated resources to maintain a supply of Windows and MacOS laptops that will now be available for adjunct faculty. Adjunct Faculty can submit a request using the Adjunct Faculty Loaner Laptop Form.
Software Access Via RamCloud:
RamCloud enables seamless streaming of applications directly to a student's web browser on any device. It tightly integrates with the university Learning Management System D2L, and university storage services like OneDrive and Google Drive. Watch the RamCloud NextGen Promotional Video or login at https://ramcloud.wcupa.edu.
Access to Adobe for Students:
All WCU students have access to Adobe’s web-based creative platform Adobe Express. Additionally, students enrolled in academic programs requiring Adobe products to complete coursework will have no-cost access to the full Adobe Creative Cloud Pro suite.
Improving WCU's Information Security Posture
Enhanced Email Security
On Monday, December 16, 2024, IS&T implemented a new email security product called Proofpoint. Proofpoint is a leading platform for phishing, malware, and spoofing protection and replaces previous tools with more advanced defenses.
Note: Users should continue to exercise caution when inspecting URLs embedded in email and attachments.
Users will continue to receive a refreshed Daily Digest summarizing quarantined messages. The updated Daily Digest features a new design, with additional details available in the linked Knowledge Base article.
In addition, URL Defense will now display the true destinations of links, enabling users to verify their legitimacy before clicking. Malicious links will redirect to a support page, ensuring protection from harmful sites.
To learn more, visit Proofpoint: Overview, User Guide, & FAQ
Complete your Cybersecurity Training
Reminder: WCU prioritizes annual cybersecurity awareness training to help you better understand potential threats and learn how to handle them effectively. Please ensure you complete your training to stay informed and protect our community.
Employees – access your training by logging into KnowBe4.
Students – login to D2L to access the Cybersecurity module in Navigating Digital Learning.
Users in need of a computer or a space to complete the module should contact the Faculty & Staff Training office (fast@wcupa.edu) for accommodation.
Training & Professional Development
Faculty & Staff Training (FAST)
The Faculty and Staff Training (FAST) unit supports WCU faculty and staff in becoming proficient in various applications, in addition to providing best practices in trending platforms (i.e., Classroom Technology, MS Bookings, Microsoft 365, OneDrive, MS Teams, D2L Learning Management, Zoom Web Conferencing, Panopto Managing & Recording Media). Courses are designed to accommodate all levels of learning and allow users to build on acquired skills.
Visit www.wcupa.edu/FAST and select Training Schedule from the left Navigation Menu for the current training schedule. Click on the session title and then click on the registration link. Login with your WCU credentials and submit your registration details.
Getting Started with LinkedIn Learning
All students, faculty and staff have access to LinkedIn Learning, an on-demand learning solution library of thousands of video training tutorials. This service is the leading online learning platform that helps you learn business, creative, and technology to achieve personal and professional goals.
LinkedIn Learning is available on both computers and mobile devices. You can access the video tutorials on your computer or through the LinkedIn Learning app on your mobile device. Both provide an easy-to-use interface where you can view the videos at your own pace.
- Students can improve coursework, learn tips to make stronger presentations, and increase their technology skill set to expand their resume.
- Faculty can supplement courses with video tutorials, learn about new educational technologies, and provide video tutorials as resources to students.
- Staff can increase productivity, develop project and time management skills and master technological fundamentals.
Create Your Account Today!
- Visit www.wcupa.edu/linkedinlearning to access the LinkedIn Learning Login Page
- Log In with West Chester University Credentials
- You can connect your personal LinkedIn profile to your LinkedIn Learning account.
- Connecting to your LinkedIn profile allows for personalized course recommendations and highlights completed courses on your LinkedIn profile.
- If you prefer not to connect, select the option to continue without LinkedIn.
For questions about training opportunities and LinkedIn Learning, email fast@wcupa.edu.
Mobile Apps to Stay Connected
Brightspace Pulse App (Students)
Brightspace Pulse is a free mobile app available for iOS and Android devices that can help you stay connected and on track with your courses in D2L Brightspace. Download on iOS or Android
Mersive Solstice "RamCast" (Students, Faculty & Staff)
Allows users to wireless connect to WCU presentation systems in classrooms, conference rooms, and other meeting spaces. RamCast Website Download on iOS or Android
ServiceNow Now Mobile (Students, Faculty & Staff)
Search for support articles, submit a ticket or interact with the Virtual Agent questions.
Download on iOS or Android
Contact Technical Support
West Chester University | Information Services & Technology
To learn more about Information Services & Technology, visit the IS&T website
or to speak with a LIVE Agent dial 610-436-3350
Reset your password | Manage your Spam Filter | IS&T Help Desk
Get Started with DUO | IS&T Org Chart