Help Desk
The IS&T Help Desk is the central point of contact for all technology-related hardware, software, and system support such as Microsoft 365, RamPortal, D2L, and Zoom at West Chester University. Located in Anderson Hall 119, the Help Desk provides first level customer support for students and employees in locations such as administrative offices, classrooms, residence halls, remote sites & satellite locations using ServiceNow.
The Help Desk utilizes ServiceNow, an intuitive ticketing platform enabling users to request help, report problems, order equipment and software, and check the status of their inquiries without directly contacting the Help Desk.
Learn about the NOW Mobile App
Semester Hours of Operation
| Day | Hours |
|---|---|
| Monday - Friday |
7:30 AM - 9:00 PM |
| Saturday |
Closed |
| Sunday |
12:00 PM - 5:00 PM |
Spring, Summer, & Winter Break Hours of Operation
| Day | Hours |
|---|---|
| Monday - Friday |
8:00 AM - 4:00 PM |
| Saturday |
Closed |
| Sunday |
Closed |
Need Support? Contact the Help Desk
Prospective and current students, faculty and staff can connect with the Help Desk in four ways: call, submit a support ticket through ServiceNow, visit in person, or use the NOW Mobile App.
Call 610-436-3350
To speak to a consultant, call 610-436-3350.
- Option 1: Current Help Desk Hours
- Option 2: Instructions on how to RESET your Password
- Option 3: Report an Outage or Emergency affecting multiple users
- Option 4: Request Help with a Classroom Technology issue while in a class
- Option 5: Speak to a Help Desk Consultant
ServiceNow provides an intuitive interface enabling users to request help, report problems, order equipment and software, and check the status of their inquiries without directly contacting the Help Desk. This simplifies the user experience and provides IS&T greater insight to daily interactions, allowing for deeper trend analysis of problems, and aid in future decision making.
- Simple forms for users to submit incidents and requests
- Simpler equipment/software ordering workflow and user experience
- Robust reporting to improve overall customer service
- Improved asset/equipment inventory management
Submit a Ticket in ServiceNow
ServiceNow is our ticketing system where you can request help, report problems, order equipment and software, and check the status of your requests. Access to ServiceNow requires a WCU login.
Submit or report an issue on the ServiceNow website.
Visit In Person
Stop by during Help Desk hours to speak with a Help Desk Consultant:
Anderson Hall, Room 119
725 S Church St
West Chester, PA 19383
Use the NOW Mobile App
The NOW Mobile App is a great way to browse services and submit incidents to the Help Desk. The NOW Mobile App is a culmination of ServiceNow support tools and workflows that make your interactions with the Help Desk as seamless and convenient as possible.
Key benefits include:
- Submit and track your incidents with live updates from support agents
- Browse our list of services – Training, Equipment Lending, Software etc.
- Interact with the Virtual Agent Chatbot to find answers to common questions
- Search for step-by-step instructions and self-service options
- View the latest notices from IS&T including the latest Phishing attempts
Get Started with just three steps!
- Download the Now Mobile App
- Enter ServiceNow address: http://wcupaprod.service-now.com.
- Login with your WCU credentials and start browsing our services!
